Gown Dress on Georgette fabric

At Lugai, we are committed to providing you with a seamless shopping experience, from the moment you place your order to the moment it arrives at your doorstep. Below you will find all the necessary information regarding our shipping policies, delivery times, and order cancellation procedures.

Delivery Partner

We have partnered with Shiprocket Logistics, a trusted name in the logistics industry, to ensure that your orders are delivered safely and on time. With their extensive network and reliable services, we can reach customers both domestically and internationally with ease.

Shipping Charges

Shipping charges are determined based on the destination country and the size and weight of your order. Here’s a breakdown:

• Domestic Orders (Within India): For most regions within India, we offer free shipping. However, some remote areas may incur a nominal shipping fee, which will be calculated at checkout.
• International Orders: Shipping charges for international orders vary by country and will be displayed at checkout. Some countries may enjoy free shipping promotions from time to time, so keep an eye out for special offers.

Shipping Timeframe

We strive to process and ship your orders as quickly as possible. Our typical shipping times are as follows:

• Domestic Orders:
• Orders are processed and shipped within 24 hours. You will receive a tracking number as soon as your order is dispatched.Delivery times may vary depending on the geological location.
• International Orders:
• Orders are processed and shipped within 24 hours. Delivery times may vary depending on the destination country and customs procedures. Please note that customs fees, import duties, and taxes may apply and are the responsibility of the customer.

During festivals, holidays, and special occasions, there may be slight delays in processing and shipping due to high order volumes. We appreciate your understanding and patience during these times. We will do our best to notify you of any expected delays.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the iThink Logistics website. If you have any questions or concerns about the status of your order, please do not hesitate to contact our customer support team.

Order Cancellation

We understand that sometimes you may need to cancel an order. Our cancellation policy is as follows:

• Prepaid and COD Orders (Within India):
• Orders can only be canceled within 24 hours of placement. To cancel your order, please email us at lugai.apparels@gmail.com or call us at +91 95125 59905 (Monday to Saturday, 10 AM to 6 PM IST). Please provide your order number and the reason for cancellation.
• After the 24-hour window, orders cannot be canceled as they are already in the processing stage.
• International Orders:
• For international orders, we only accept prepaid payments. COD (Cash on Delivery) is not available for orders outside India.
• Similar to domestic orders, international orders can be canceled within 24 hours of placement by emailing us at lugai.apparels@gmail.com or calling us at +91 95125 59905 (Monday to Saturday, 10 AM to 6 PM IST).

Customer Support

Our customer support team is here to assist you with any questions or concerns you may have. We are dedicated to ensuring your satisfaction and are available to help with:

• Order inquiries
• Tracking information
• Shipping issues
• Cancellations
• Product information

You can reach us via:

• Email: lugai.apparels@gmail.com
• Phone: +91 95125 59905 (Monday to Saturday, 10 AM to 6 PM IST)

We value your business and are committed to providing you with the best shopping experience. Thank you for choosing Lugai, and we look forward to serving you.