Cancellation,Exchange and Return Policy

At Lugai, we are committed to ensuring your satisfaction with every purchase. Please review our policies below regarding cancellations, exchanges, and returns.

Domestic Orders (Within India):

  • Orders can be canceled within 24 hours of placement. To cancel your order, please email us at lugai.apparels@gmail.com or call us at +91 95125 59905 (Monday to Saturday, 10 AM to 6 PM IST). Please provide your order number and reason for cancellation.
  • After the 24-hour window, orders cannot be canceled as they are already in the processing stage.

International Orders:

  • Only prepaid orders are accepted for international shipping. COD (Cash on Delivery) is not available for orders outside India.
  • International orders can also be canceled within 24 hours of placement by emailing us at lugai.apparels@gmail.com or calling us at +91 95125 59905 (Monday to Saturday, 10 AM to 6 PM IST).

Exchange Policy

Eligibility for Exchange:

  • We accept exchanges for items that are damaged or have size-related issues. If you encounter either of these problems, please contact us within 24 to 48 hours of receiving your order.

Exchange Conditions:

  • The product must be in its original condition with the zip tie tag intact and unbroken.
  • The item should never have been worn, washed, or show any signs of stains or damage.

Exchange Process:

  • Contact our customer support team via email at lugai.apparels@gmail.com or call us at +91 95125 59905 (Monday to Saturday, 10 AM to 6 PM IST) within 24 to 48 hours of receiving your order.
  • Provide your order number, reason for the exchange, and details about the issue (damage or size-related).
  • Our trusted delivery personnel will arrange for the collection of the returned product from your location.

Return Timeline:

  • Please allow up to 10 days for the returned product to reach our facility.

Refund Policy

Refund Process:

  • Refunds for canceled orders and eligible exchanges will be processed within 10 days after we receive the returned product.
  • The refund will be issued through an account transfer to the original payment method or an alternative method agreed upon during the exchange process.

Refund Conditions:

  • The returned item must meet our inspection criteria: zip tie tag intact, never worn, washed, or stained.
  • If the returned item does not meet these conditions, we reserve the right to deny the refund or exchange.

Contact Us

For any questions or further assistance, please reach out to our customer support team. We are here to help ensure your satisfaction with Lugai.

  • Email: lugai.apparels@gmail.com
  • Phone: +91 95125 59905 (Monday to Saturday, 10 AM to 6 PM IST)

Thank you for choosing Lugai. We appreciate your understanding and cooperation in adhering to our cancellation and exchange policy.