Lugai specializes in women’s ethnic wear, offering a wide range of products including kurti sets, anarkali suits, gowns, lehengas, and more.
Do you ship internationally?
Yes, Lugai ships internationally to select countries. Please check if your location is serviceable during checkout.
Do you take requests for customization of products?
Yes, we accept customization requests for certain products. Please contact us at Lugai.apparels@gmail.com with your requirements.
How do I know my size?
Each product page on Lugai’s website includes a size chart in inches to help you find the best fit before making a purchase.
Order Placement
How do I place an order on your website?
To place an order, select the desired product, choose your size, and click “Add to Cart”. Proceed to checkout, enter your shipping details, and complete payment.
I have a promo code, how do I apply it?
You can apply your promo code on the checkout page before completing your order. Look for the “Promo Code” field.
I have placed my order. What happens next?
After placing your order, you will receive a confirmation email from Lugai.com. Your order will be processed and shipped from our warehouse. You will receive a tracking ID to monitor delivery status.
Payment
What payment methods are accepted at Lugai.com?
Lugai.com accepts all major credit and debit cards, net banking, UPI, and select mobile wallets.
What happens if my debit/credit card has been compromised while making a payment online?
We do not store your card information. If you suspect unauthorized activity, contact your bank immediately.
Shipping & Delivery
What are the shipping charges for an order?
Shipping charges are based on the weight of your order and are calculated at checkout. Domestic shipping charges may be included in the MRP.
Can I expedite my order for urgent delivery?
Lugai.com offers express shipping for an additional charge. Standard shipping typically delivers within 15-20 working days.
Can I track my order?
Yes, you will receive a tracking ID once your order is shipped. Use this ID to track your order on our courier partner’s website.
What happens if I’m not available during delivery?
Our delivery partners will attempt delivery multiple times. After failed attempts, the order may be returned to our warehouse.
Returns, Replacements & Refunds
Do you accept returns?
We accept returns only for damaged or incorrect products. Please notify us within 24 hours of delivery.
How do I cancel my order?
Orders can be canceled within 24 hours of placement. Contact our customer support with your order number for assistance.
How will I be refunded for a canceled order or return?
Refunds are processed as credit points to your Lugai account, which can be used for future purchases.
Have more questions?
For any further queries, please email us at Lugai.apparels@gmail.com or call our customer care at +91 9512559905.
